Home › Troubleshooting

Troubleshooting

Missing Conversations?

Your Conversations page will show all of the active conversations you're having.  If the conversation has been inactive for 90 days, it will move to the Older Conversations page. You'l...

Sign-in troubleshooting

Password Reset If you don't remember your password, you can have a login link emailed to you here.  Errors Problems sometimes occur if many different people sign in to their ...

Not getting our emails?

Changing your email address You can change your email address on the web from the settings page, by typing your new email address in the same text field as your current email address, and clic...

People I've Messaged Aren't In Search Results

People you've already messaged will no longer show up in your Search, Discovery, or DoubleTake matches. That means that on those pages, you'll see only people you haven't already decided y...

Why am I seeing people I’ve already passed on?

Your passes will automatically recycle after you pass a few thousand people. If there’s somebody you’d prefer not to see again on OkCupid, you can block them. Blocks never automatically re...

Redirect ads on the mobile website?

We don’t knowingly allow redirect ads on our platform, ever. It is possible that our third-party ad provider has inadvertently approved an ad that redirects your mobile browser. If you&rsquo...

Why can't I Like any more people?

We’re glad to hear you like so many people, but there is a limit on how many profiles you can like in a day. Send some good messages to the people you like, and come back tomorrow to keep liking...

Why am I not seeing enough matches?

We will always show you everyone on OkCupid who:   Matches what you are looking for (age, location, gender, orientation) Is also looking for someone like you Has not blocked you Ha...

I unmatched someone but want to find them again.

If you've unmatched someone but changed your mind, you may be able to find them in your Blocked and Unmatched list. On the app, you can view your blocked/unmatched users on the app by going to ...

Why can't I like more people?

We’re glad to hear you see so many cool people on OkCupid! However, we do set limits to prevent people from Liking other people at an exceptionally high rate. If we notice this happening, we may...

Bug Reporting

If you think you've experienced a bug on OkCupid, we're sorry! We'd love to hear about it, so we can look into it further.  First, see if these articles help you: Getting a noti...

Why are there so many ads?

There don’t have to be! Upgrade to A-List and you won’t see any more ads. If you’d prefer not to upgrade, you will see ads on our app and site. We have servers to power and cats t...