Home › Troubleshooting

Troubleshooting

Uploading a photo

Uploading a photo: To upload a photo to your Photos of You album, go to your profile, hover your cursor over the photo at the top of the page, and select Add: Alternately, you can click on t...

Sign-in troubleshooting

Password Reset If you don't remember your password, you can have a login link emailed to you here.  Errors Problems sometimes occur if many different people sign in to their ...

Email Settings

Changing your email address You can change your email address on the web from the settings page, by typing your new email address in the same text field as your current email address, and clic...

Missing Conversations

Your Conversations page will show all of the active conversations you're having.  If the other person closes their OkCupid account, or the conversation has been inactive for 90 days, it wi...

Non-Binary profile options

At OkCupid, we enthusiastically welcome people of all orientations and gender identities. We have 13 orientation options and 22 gender options available for our members to choose from. When OkCup...

Changing personality traits

Changing your personality traits Personality traits are based on answers to match questions as compared to the OkCupid population. If you're not happy with your personality traits, or want to rem...

People I've Messaged Aren't In Search Results

People you've already messaged will no longer show up in your Search, Discovery, or DoubleTake matches. That means that on those pages, you'll see only people you haven't already decided y...

How to re-answer Match Questions

We have a 24 hour hold in place to re-answer new match questions so that you can be sure that everyone is answering honestly the first time. If you accidentally entered the wrong answer, you can ex...