HomeBilling and Paid Features › How do I request a refund?

How do I request a refund?

If you sign up for a subscription, you can cancel at any time. Canceling your subscription will prevent you from being billed again in the future, but will not automatically refund you. 

It is your responsibility to cancel a subscription if you no longer want it. We do not refund for unused A-list time or inactive accounts. 

If you have experienced a serious bug or issue, or if your payment info was used without your permission, and you would like a refund, please contact us and we're happy to help.

iTunes/ iPhone app store purchases

We have no ability to refund for purchases made via the iPhone app. Apple restricts our ability to cancel, refund, or adjust subscriptions purchased through their apps. If you would like assistance with a purchase made via the iPhone app, you will need to contact Apple support