Missing Conversations?Your Conversations page will show all of the active conversations you're having.
If the conversation has been inactive for 90 days, it will move to the Older Conversations page. You'll see a link to Older Conversations at the bottom of your active conversations page. On the desktop website, you can reach it directly here.
If you're not seeing a particular conversation in either Active or Older Conversations, one of the following might be the case:
- You may have blocked the other person
- The other person may have blocked you
- The other person may have deleted their account
- The other person may be in a moderation hold
- The other person may have been banned
You can double check your Blocked list on the privacy settings page of the full website or on the app (tap the gear icon at the top of your profile page). If the person is not there, and you're not seeing the conversation, it does mean one of the other options has happened. For privacy reasons, we generally can't clarify which of the options it was. We're sorry for any confusion that causes.
Sometimes we put messages on hold while our admins review profiles/messages to make sure that they're being sent from a legitimate human account. We take the safety of our members very seriously and do a lot of moderation to weed out fake/scammer accounts, but unfortunately that means that real messages get caught in our filter nets as well occasionally. When that happens, we release the messages as soon as our team determines they're legitimate; at that point. If our team does not determine that the profile/messages are legitimate, we do ban the account.