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Contact Support

Send us Feedback

Do you have ideas, comments or complaints? We'd love to hear from you so we can keep making OkCupid better. 

Please click here to send us feedback:
OkCupid Customer Feedback Survey.

The survey results will be collected each month and compiled into a report. This report will go to the whole company so OkCupid can see what YOU care about! 

This is the perfect place to tell us about that feature you've always wanted, that thing you're confused about, what you really love and want to make sure we keep, or what really frustrates you about OkCupid.

 

Need Help?

The OkCupid support team can help you with any of the following:

Login/ Password issuesAccount Takeovers or losing access to your account

Canceling a paid subscription, refunds, or transferring subscriptions

Restoring Paid features & other billing troubleshooting

Reporting a profile, photo, or message

Bugs or technical issues

Closing your account

Help getting our emails 


On these pages you will find links to our contact form. Each page walks you through the most common problems, so hopefully you won't need us at all, but if you do, simply fill out the form and you'll hear back from us! 

If you have a question about something else, these help pages cover the most common questions:  You can also use the search field in our support center to look for an answer to a question. 

Please note: The support team prioritizes issues that require hands-on help to fix, like billing or account issues. If you have a general question about how the site works, please use these help pages, we're confident they're complete!  

A note about phone support:
OkCupid does not offer phone support. Sometimes scammers will create fake OkCupid customer service phone numbers. DO NOT call these numbers and/or give them any personal information. We do not have a customer service phone number; instead, we ask that you look through our help articles here, which we keep updated with tons of information that will help you, and use our contact form to get in touch with us.