Send us Feedback
Do you have ideas, comments or complaints? We'd love to hear from you so we can keep making OkCupid better.
Please click here to send us feedback: OkCupid Customer Feedback Survey.
The survey results will be collected each month and compiled into a report. This report will go to the whole company so OkCupid can see what YOU care about!
This is the perfect place to tell us about that feature you've always wanted, that thing you're confused about, what you really love and want to make sure we keep, or what really frustrates you about OkCupid.
The OkCupid support team can help you with any of the following:
Login/ Password issues, Account Takeovers or losing access to your account
Canceling a paid subscription, refunds, or transferring subscriptions
Restoring Paid features & other billing troubleshooting
Reporting a profile, photo, or message
Bugs or technical issues
Closing your account
Help getting our emails
If you have a question about something else, these help pages cover the most common questions:
On these pages you will find links to our contact form. Each page walks you through the most common problems, so hopefully you won't need us at all, but if you do, simply fill out the form and you'll hear back from us!
- How to send a new message/ introduction
- How to see new messages/ introductions
- If you think a message or conversation is missing
- How to see who likes you (even with a free account)
- Help with uploading photos
- Profile settings (see and be seen by who you like)
Please note: The support team prioritizes issues that require hands-on help to fix, like billing or account issues. If you have a general question about how the site works, please use these help pages, we're confident they're complete!