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Not getting our emails?

Changing your email address

You can change your email address on the web from the settings page, by typing your new email address in the same text field as your current email address, and clicking save.

On the app, tap on your profile, then on Account Settings, and then on email address.

If you're not receiving notification emails, this is the best thing to try! It may be that your current email address has bounced notification emails back to us, so we're unable to continue sending them. If you change the email address connected to your OkCupid account, you may begin to receive notification emails again.

Our Email address

The email address that our mail comes from is bounces@alerts.oknotify2.com. Support emails come from supportconsole@okcupid.com. If you got an email from another email address, it’s probably not us. 

Making sure you get our emails

Sometimes our emails can get bounced back from your email provider.  Here are some things to try:

If you're still having trouble, it could be that you blocked emails from us in the past or reported them as spam. If this is the case, you should try changing the email address on your account to a new one and then see if emails show up for you. Unfortunately if you have marked us as spam, there isn't anything we can do to remove that on our end (after all, your email provider doesn't want real spammers to override your blocks, do they?).

If you're still having issues or have questions for us about getting our emails, please let us know

Auto-Login links

The auto-login links in emails are designed to take you to the part of OkCupid that the email was about, so you don't have to log in, dig around, and try to find the area we were telling you about. Instead, you just click the link and there you are! We do work on the assumption that emails for users are for them only. Changing your password will make any past links disabled. You can also turn off auto-login links from your Settings Privacy page on the web, or on the app by tapping on Account Settings on your profile page and then on Privacy. From there, you can change the setting.

Subscribing To / Unsubscribing From Our Emails

To change your email settings on the web, go to the Notifications/Apps portion of the Settings page. From this page you can set when you want to receive emails from us. 

On the app, tap on your profile page, then on Account Settings, then on notifications. Please note, deleting the app from your phone doesn't delete your profile, or disable email notifications.

On the settings page, you will find multiple options for turning notifications on, or off. If you turn off a notification, most emails will stop at once, but you might get one or two stray emails this week.